Refund Policy
At LADYURBAN, we are committed to providing an exceptional experience with every purchase. We understand that sometimes you may change your mind, which is why we have a flexible return policy to ensure you have a worry-free shopping experience.
Return & Refund Conditions
- Return Eligibility: If you’re not completely satisfied with your purchase, you may return the product within 7 days of receiving it, provided the product is unopened and undamaged.
- Refund Process: Once we receive the returned product and verify that it is in its original, unopened condition, we will process your refund. The refund will be issued via the original payment method.
- Return Shipping: The cost of return shipping is the responsibility of the customer. Please ensure the product is well-packaged to prevent any damage during return shipping.
Why This Policy?
Our arecoline mints are crafted to maintain the highest standards of quality. Once opened, we cannot guarantee the integrity or safety of the product, which is why we only accept returns for unopened, undamaged items.
Your Satisfaction Matters
Although we cannot offer refunds for opened products, your satisfaction is our top priority. If you have any concerns or issues with your purchase, please don’t hesitate to contact us at LADYURBAN@outlook.com. We’re committed to resolving any issues to make your LADYURBAN experience nothing short of amazing.
Have Questions?
If you have any questions about our return policy or products, feel free to reach out. We’re here to ensure your LADYURBAN journey is as exciting as possible!
Thank you for choosing LADYURBAN – where every mint is a new adventure!